For questions about the app, privacy, or data deletion, email info@proffi.io.
What to include in your request
- Your device model and iOS, iPadOS, or Android version.
- Your DreamDrawer version and the steps that led to the problem.
- The error message and, if convenient, a screenshot without personal data.
Do not send passwords, PINs, sign-in codes, or access tokens. The error message is usually enough to describe a problem; do not send personal photos unless necessary.
Contact supportFrequently asked questions
I cannot create a coloring page from a photo
Check your internet connection, select an image, and confirm the crop. Try a different difficulty level. If the error happens again, send the error message and your app version.
How do I save a drawing to Photos?
On the coloring screen, tap the download button. If your device asks, allow the image to be added to your photo library. If access was denied, change the permission in the app’s system settings.
How do I delete my account?
Open Profiles, select an adult profile, and tap Delete account. Full instructions and information about data that may remain.
Can I recover my account by email?
The current version uses anonymous Firebase sign-in. Standard registration and email recovery are not available. If you lose your device or delete app data, your previous account may become inaccessible. Export important artwork in advance.
Where can I read about data and rules?
Open the Privacy Policy and Terms of Use. You can send specific questions to support.